Refund policy

Refund Policy – Unbalanced Boutique Co

Thank you for your purchase from Unbalanced Boutique Co. We take pride in the quality of our products and strive to ensure every order meets our standards. Please read our refund policy carefully, as all sales are final.

 

No Refunds for Shipping Damage

Unbalanced Boutique Co is not responsible for any damage incurred during shipping. Once your order has been handed over to the shipping carrier, it becomes their responsibility. In the event that your package is lost or damaged during transit, you must file a claim directly with the shipping carrier.

We strongly recommend inspecting your package upon arrival and reporting any visible damage to the carrier immediately.

 

Defective Items Due to Seller Error

If you receive a product with a manufacturing defect that is clearly the result of an error on our part, you must notify us within 72 hours of delivery. To request a resolution, please email us at support@unbalancedboutiqueco.com with the following:

• A description of the issue

• Clear photos of the defect

• Your order number

Claims submitted after the 72-hour window will not be eligible for review or resolution.

Upon review, if the defect is confirmed to be due to our error, we will work with you to provide an appropriate solution, which may include a replacement or repair at our discretion. Please note that cosmetic variations or minor imperfections inherent to handmade or custom items do not qualify as defects.

 

No Exchanges

Unbalanced Boutique Co does not offer exchanges under any circumstances. We encourage customers to review all product details and confirm their selections prior to completing a purchase.