Shipping policy

Shipping Policy – Unbalanced Boutique Co

Please review the following shipping policy carefully before placing your order. By completing a purchase, you acknowledge and agree to the terms outlined below.

 

Address Accuracy & Changes

Once an order has been placed, no changes to the shipping address will be permitted. This policy is enforced to protect both our customers and Unbalanced Boutique Co. We strongly encourage you to verify the accuracy of your shipping information prior to submitting your order.

If an order is shipped to an incorrect or incomplete address, the customer is solely responsible for contacting the shipping carrier to request a change or redirection. In some cases, a package intercept may be available through the carrier’s website. Any associated fees are the responsibility of the customer.

Should the package be undeliverable and returned to Unbalanced Boutique Co, we will contact you upon receipt to confirm your address and arrange for re-shipment. All re-shipping costs are the responsibility of the customer.

Unbalanced Boutique Co is not liable for delivery failures due to incorrect or insufficient address information provided at checkout.

 

Shipping Responsibility & Carrier Issues

Once a package is in the possession of the shipping carrier, Unbalanced Boutique Co is no longer responsible for it. If your package is lost, stolen, or damaged during transit, you must contact the shipping carrier directly to file a claim. We understand these situations can be frustrating, but they are outside our control.

If your package is returned due to an address issue, we will reach out via the email provided at checkout to confirm the correct details. Re-shipping fees will apply.

 

Lost or Marked-Delivered Packages

If your order is marked as "delivered" but you have not received it:

  • Please allow 2–3 business days, as carriers sometimes mark packages as delivered prematurely.

  • If the package does not arrive after 3–4 days, contact the shipping carrier for assistance.

  • If the carrier confirms the package is lost, request an official email stating this.

  • Once you receive confirmation from the carrier, you may file a claim for reimbursement. Be sure to retain your order confirmation as proof of purchase.

 

Refunds & Exchanges

All sales are final. Unbalanced Boutique Co does not offer refunds or exchanges under any circumstances, including but not limited to:

  • Incorrect shipping address entered at checkout

  • Packages lost, stolen, or damaged in transit

  • Carrier delivery issues

Shipping rates are calculated by the carrier based on your destination and the total weight of your order.

If you have any further questions, please feel free to contact us before placing your order. Thank you for supporting Unbalanced Boutique Co.